For questions about your debit card limit increase application, please contact your card issuer directly using the details below.
| Institution | |
|---|---|
| ANZ | ebusfj@anz.com Pacopscallcentre1@anz.com |
| BOB | Operations.fiji@bankofbaroda.com |
| BRED | e-channels-requests@bred.com.fj |
| BSP | EB@bsp.com.fj CustomerCare@bsp.com.fj |
| M-PAiSA - Mastercard | info@vodafone.com.fj |
| WBC | fjvisarisk@westpac.com.au westpacfiji@westpac.com.au |
Answers to common questions
Bula! I can help with the Debit Card Limit Increase Request. Pick a common question, or browse by topic.
Is there anything else I can help with?
Have these to hand so you can finish the four steps in one go:
User Guide · 1.1 What You Will Need
- Your Tax Identification Number (TIN).
- A valid email address and contact phone number.
- Details of the bank that holds your card account.
- The purpose of the increase and the new limit you are requesting.
- Supporting documents relevant to your selected purpose.
Files can be PDF, JPG, PNG, DOC or DOCX, up to 10 MB each.
It depends on the purpose you choose in Step 2. Step 3 then lists exactly what is required for that purpose and counts your uploads, for example “0 of 3 required documents uploaded”.
Typical documents requested for a Business Expenses purpose include:
User Guide · Step 3 of 4 – Supporting Documents
- TIN Letter OR FRCS/FNPF Joint Card.
- Tax Clearance Certificate, where applicable.
- Invoice or other documentary evidence supporting the request.
TIN stands for Tax Identification Number. It is issued by the Fiji Revenue and Customs Service (FRCS) and appears on your TIN Letter and your FRCS/FNPF Joint Card.
A TIN is required to apply, and you will need it again, together with your reference number, to check your status. If you don't have one, please register with FRCS before starting your application.
It is recommended that you have all your details and documents ready before you begin, as the guided steps must be completed in sequence to reach Review & Submit.
User Guide · 6. Frequently Asked Questions
Use the Back button to return to Step 2 and change the purpose. Note that changing the purpose may change the list of documents required in Step 3.
User Guide · 6. Frequently Asked Questions
User Guide · 4. Checking Your Application Status
- Enter your Application Reference number exactly as it was provided to you.
- Enter the TIN used when you submitted the application.
- Click Search.
The statuses you may see:
After submission, your application status will show as “Awaiting Assessment”. You can check for updates at any time using the Check Status page with your reference number and TIN.
User Guide · 6. Frequently Asked Questions
We will also email you when a decision is made or if we need anything further.
Open Check Status and search with your reference number and TIN. The items that need your attention are highlighted on the page; everything else is shown as we hold it and cannot be changed.
Answer each highlighted item, upload any document requested, then choose Submit my response at the bottom of the page. We will continue assessing your application once we receive your response.
Your approval letter is emailed to you, and you can download it again at any time from Check Status.
The letter states the dates your approval is valid from and until. These are set for your application, so please rely on the dates in your own letter.
Once submitted, an application cannot be edited. If you need to make a change, please contact the Reserve Bank of Fiji, quoting your application reference number.
User Guide · 6. Frequently Asked Questions
First check your inbox: your reference number was emailed to the address you entered in Step 1.
Contact the Reserve Bank of Fiji directly, quoting your TIN and the approximate date of submission, so the reference can be retrieved on your behalf.
User Guide · 6. Frequently Asked Questions
No problem. Our Exchange Control team can help by email during normal business hours. Please include your application reference number and TIN if you have them.
